Terms and Conditions

Openview Gallery Terms and Conditions

In using this website and/or placing an order you agree to the Terms and Conditions as set out below.

1. Information about Openview Gallery

This website is operated by the Openview Gallery, registered in Scotland with company number 371 621. Our registered office is 11A Strathkinness High Road, St Andrews, Fife, KY16 9UA.

Shop premises address Openview Gallery, 12 Bell Street, St Andrews, Fife. KY16 9UX

2. Glossary

Information on terms used:

o   "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer;

o   "Product" means a product displayed for sale on the Website;

o   "Product Description" means that part of the Website, which set out certain features, and characteristics of the Product. It is important to understand that in relation to hand-made items not all items are necessarily identical to the images shown on the Website;

o   "Personal Information" means the details provided by you on registration;

o   "Privacy Policy" means the our policy around use of your data on or connected to our website;

o   "Users" means you the users of the Website;

o   "We/us" means Openview Gallery Limited.

2. Registration and Data Protection

Any personal information provided by you the user when you make a purchase from the Website must be true and accurate. You agree not to impersonate any other person or to use a false name. You must provide the information requested by us in order to make a purchase, and in doing so understand and agree that we may store and process your personal data.

We completely respect the privacy of our users. For full details on how we use Cookies, what information we collect and how we use your information please see our Privacy Policy.

3. Intellectual Property

Openview Gallery takes extreme care in the design and production of its products. The “Openview” trademark as well as all trademarks, whether figurative or not, and all other marks, trade names, service marks, makers marks, brand names, business names, illustrations, images and photographs, logos, registered or unregistered designs, copyrights and patents ("Intellectual Property"), which constitute and/or appear on our Products, Product Descriptions, Website, accessories or packaging, whether registered or not, are and remain the exclusive property of Openview Gallery. Any reproduction, whether complete or partial, modification or use of the Intellectual Property, for whatever reason and in whatever medium, without our written consent and prior agreement is strictly prohibited.

4. Purchasing from the Website

Placing an order: When you place an order with us through the Website for any of our products, your order represents an offer to us to purchase those products selected. We shall not be obliged to accept your order. If we do, your order may be accepted by us when:

o   your credit or debit card is debited or other payment method is cleared; and

o   an email is correctly sent by us to you confirming the order and stating that we have accepted the order to the e-mail address you supplied to us with the order (please note that it is your responsibility to verify that your e-mail mailbox is in proper working order and is able to receive incoming communications).

5. Accuracy of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.  We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's or other device display of any colour will be accurate.

Occasionally there may be information on our site or that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

6. Prices, Payment and Availability: All prices and charges on the Website are shown in UK pounds sterling, include VAT and are subject to change. They do not include any delivery charges. These will be shown separately (where applicable) during the order process. Prices may change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation. The Website contains a large number of Products and it is possible that, despite our attention to detail, some of the Products listed on the Website may be incorrectly priced. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order confirmation.  As some of our products are carefully handmade by a skilled craftsman there may be some delay in the delivery of orders – we will contact you with a delivery time estimate. We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.

7. Delivery: Delivery will be made to the address provided by you and all delivery times are an estimation.

8. Returns:

Under legislation known as the Distance Selling Regulations, you have a right to cancel orders for certain items purchased from our Website within a statutory cooling-off period. This is 28 days from the day after the date on which the Product was delivered. Please note that personalised products cannot be returned. Earrings cannot be exchanged unless faulty, for reasons of hygiene. Products which may be returned must be new and unused (this means: there are no marks or evidence of wear on the Products and the item must be returned in its original pouch/packaging. We do not sell used products and will not accept any products back with any indication that it was used. In such cases, the products will be returned to the purchaser. Openview Gallery is not responsible for any item that is not returned in the manner set out in these T&C’s.

How to return: To cancel your order, please provide us with written notice by email to vanessa@openviewgallery.com, in each case within the statutory cooling-off period and give details of the Product you wish to return and the reasons for the cancellation.

If you exercise your right of cancellation after the item has been delivered to you, please email your order details and reasons for returning to vanessa@openviewgallery.com and replace the item securely in its original packing and send it to us with any dispatch documents and original labelling to the following address:

Customer Returns
Openview Gallery, 12 Bell Street, St Andrews, Fife, KY16 9UA.

A refund will be made to the card used when placing your original order and will be for the full amount of the Product purchased – it is important that you return the Products promptly so that we can carry out the refund within 7 days of receipt. Please note, that you will be responsible for the delivery charges and costs of returning the items to us unless we delivered the item to you in error, or if the item in question is damaged or defective.

9. Sale

Openview Gallery cannot agree to price match any items previously purchased that have subsequently gone down in price. Whenever purchasing an item in the sale there is always the possibility it could be subject to further mark downs and we are unable to refund the price difference.

Questions about the Terms of Service should be sent to us at vanessa@openviewgallery.com